Damn Philipp.... Over the years I have read many valuable inputs from Vivian, she always puts her Know-how on the table. willing to share at any time. I think she is really amazing. Never met her personally. Maybe we should announce an Vivian day each year. As for your company's HR...umm well how should I say it... some things there needs a bit of some change ... nothing more to say. Said too much already
Here's how UPS works. Regardless of there being an actual requirement to declare, they do it anyways because they can collect extra fees on the "service", it's also not uncommon for them to just claim "customs" as an excuse, and pocket the money themselves. Your UPS stuff is dead, refuse it and initiate a refund... then order it from someone who isn't retarded.